2026-10-02We keep your documents and extraction results until you delete them or ask us to delete your account. We do not currently delete data automatically after a period of time; if that changes, we will update this policy first.
Your account data, documents and extraction results are stored and processed on Google Cloud in India (Delhi region). The text-recognition (OCR) step runs on Google Cloud in Singapore, so your documents are sent there to be processed.
We use a small number of providers to run the service:
We do not sell your data, and we do not share your documents with anyone else.
This is different depending on your plan — not one policy for both:
By default, we may use your documents to help improve our extraction models. You can turn this off at any time in Settings → Privacy & Data.
We do not use your documents to train or improve our models. This applies to your account regardless of any setting — it isn't something you (or we) can toggle on.
Why the difference: paid-tier customers upload real business documents with materially higher confidentiality expectations than free-tier or demo use, and a training policy that used paying customers' documents without a hard guarantee would work against our own privacy-first positioning.
To request deletion of your account and data, contact info@kavayam.com, or use the account deletion option in Settings. We complete deletion requests within 30 days.
Only KavayaM engineering and ML team members with an operational need can access retained account data. Enterprise customers with specific data-handling requirements should contact us about a separate Data Processing Agreement.
If we become aware of a security breach affecting your data, we will notify you without undue delay.
Our service is not directed at, and should not be used by, anyone under 18 years of age.
Contact us at info@kavayam.com.